How do I renew my enrollment? Can I choose for it to be automatically renewed? What if I don't want it to be automatically renewed?

Our enrollment renewal process now defaults to automatic renewal.  For most users, this means that your account will be renewed after each enrollment period without any additional steps on your part.  However, under certain circumstances you will need to re-enroll to regain access after your expiration date.

Three groups of users will not be automatically renewed and will find it necessary to re-enroll after their accounts have expired if they wish to continue benefits.  This is necessary for 1) people who enrolled prior to the implementation of our automatic renewal system, who will need to re-enroll only ONCE to be covered under our new protocol; 2) users who voluntarily opted out of our automatic renewal process, who will need to re-enroll after expiration each time they opt out; and 3) users whose credit cards are declined at the time of auto-renewal, who will find their account has expired and will need to re-enroll to continue receiving benefits.  If you find that your account has expired for one of these reasons, you will need to re-active your enrollment by repeating the enrollment process.  

To regain access after your expiration date, you will need to follow these instructions:

1. Make sure you are logged in.
2. Click on the "Enroll Today" button on any page.
3. Follow the instructions and your account will be reinstated.

We understand that not everyone will want their account to be automatically renewed. If you would like to opt out of this automatic process, you may. You will need to follow these additional steps to opt out of the auto-renewal process:

1. Log in to your account, click on the "My Account" link at the top of the page, and make sure that your enrollment is active.
2. On that page, under "Membership Autorenewal," you will see your order information. On the right-hand side of the order is a link with the words "opt out." Click this link.
3. You will see a confirmation page asking you to verify that you do really want to opt out. If you click "Opt Out," you will be taken back to your "My Account" page, where you will see that the order information under "Membership Autorenewal" has disappeared. This confirms that your account will not be automatically renewed.

Please note that you will have to follow this opt-out process each time you reactivate your enrollment.