How can I opt out of automatic renewal?

Every enrollment defaults to automatic renewal.  However, we are well aware that some of our enrolled members do not wish to have their account automatically renewed.

If you would like to opt out of this automatic process, you may. You will need to follow these additional steps at the time of enrollment or re-enrollment to opt out of the auto-renewal process: 

1. Log in to your account, click on the "My Account" link at the top of the page, and make sure that your enrollment is active.
2. On that page, under "Membership Autorenewal," you will see your order information. On the right-hand side of the order is a link with the words "opt out." Click this link.
3. You will see a confirmation page asking you to verify that you do really want to opt out. If you click "Opt Out," you will be taken back to your "My Account" page, where you will see that the order information under "Membership Autorenewal" has disappeared. This confirms that your account will not be automatically renewed.

If you need help opting out, you can e-mail us for assistance well in advance of your expiration date. 

Please note that you will have to follow this opt-out process each time you reactivate your enrollment.  This means that if you forget to opt out or notify us before your expiration date that you want to opt out, the system will, by default, automatically renew your enrollment.

We understand that this process inconveniences a small number of our enrolled members.  Most of our enrolled members prefer this option.  Unfortunately, we are not able to provide refunds for any reason (you can read our policy here.  We appreciate your understanding.